About i.t.s.

i.t.s. is about providing value and options for you. It is our job to make sure that you have the right solution to achieve your goals. It is too common for some to throw technology at a problem and achieve less than anticipated results. At i.t.s. we have found that solving a problem means you have to apply a comprehensive approach to the situation in order to achieve the best results.

In our experience we have found that while other IT companies can deploy new computers or even upgrade old ones, very few are doing so with your best interests at heart. Every recommendation made by our staff is based on the needs of our clients, their budget, and most importantly with their expected result in mind.

Every client has specific needs and concerns they want to be addressed. While there is no cookie cutter approach there is usually a common theme:

I HAVE A PROBLEM AND I NEED HELP!

At i.t.s. our team will work with you to provide a solution to your problem. Our technicians provide a wide variety of services for both home and business.

Home Users can visit theLEDGE to:

- Talk to a technician about computer problems
- Learn about the latest hardware/software
- Customize a computer for order
- Upgrade your existing PC/Mac
- Learn about Remote Support options

Businesses can visit Tech to:

- Discuss network and Remote Support plans for your systems
- Receive support for your Servers, Workstations, Laptops or Smart Phones
- Purchase New Systems

Design and Development Services:

- Web Design
- Web Site Development
- Graphic Design
- Logo and Identitiy Development
- Business Systems
- Brochures
- Direct Mail
- Product Packaging / Labels
- Shirts / Apparel

History

Intelligent technology solutions, inc. or i.t.s. as it is commonly referred to, began in early 2002. It's auspicious beginnings were in Joe Wolodkevich's garage on a shoe string budget and the idea that people needed help with their technology. Giga What? Mega Who? What does all this mean to me?

With the assistance of Greene County Economic Development Director, Warren Hart, i.t.s. completed the Micro-Enterprise Training Course and began it's expansion and growth. Greene County I.D.A. Director Sandy Mathes sponsored i.t.s.'s application for Economic Development Loans via the Greene County Legislature and the journey began.

In a few months it was apparent that the region was ready for a Technology Startup and i.t.s. soon began to outgrow the confines of the GarageMahal as it became known. Joe had a discussion with his client, then Century 21 - Heartland Realty and it's owner Peggy Quigley about a certain Firehouse in downtown Coxsackie. After a series of discussions a plan was launched and an era began. i.t.s. was poised to occupy the former DM Hamilton #2 Firehouse after an extensive renovation by i.t.s. and Kuxakee Properties, LLC.

Renovations began on April Fools Day 2003, the majority of work was completed as i.t.s. opened it's doors on December 21st, 2003 to a Sneak Peek Grand Opening to over 150 well wishers, customers, and community representatives.

Staff

President

joseph wolodkevich

As President/Founder of intelligent technology solutions, inc. Joe has embraced technology to improve his life and the businesses of others. As a technology professional with experience in both Fortune 500 as well as Local enterprise he draws upon this knowledge to provide clients with advice beyond just technology. Joe believes in excellent customer service and constant communication with clients, his greatest satisfaction comes from seeing them happy. As a hands-on leader Joe exudes strong technical skills and expertise that is apparent to all of his clients.

In the years prior to starting intelligent technology solutions, inc. (i.t.s, inc.) Joe worked as the CIO/Executive Director for Collegis Inc. at SUNY - Ulster County Community College in Stoneridge, NY. There, he developed partnerships with major technology vendors including Cisco, Microsoft, and Dell.

Prior to SUNY Ulster Joe served as the Executive Information Systems Manager & 3rd Party Manager for Ross Systems in Atlanta, GA and as Senior Analyst and Security Administrator for the Financial Systems division of Albany Medical College.

He received his A.S. from Columbia Greene Community College and his B.S. from SUNY Empire State College in Albany, NY.

Joe is a member of many organizations which include:

- AITP-Association of Information Technology Professionals
- Alumni Association President, Columbia Greene Community College
- Ark Lodge 48, Free and Accepted Masons of NY
- Coxsackie-Athens Rotary
- Coxsackie Flag Football, Board Member and Former Commissioner
- Henry Hudson Youth Soccer, Board Member & Travel Coordinator

Outside of workng, Joe enjoys spending time with his wife and 2 children, and puttering around the yard and in his now available Garage-Mahal. Soccer being his passion he enjoys both coaching and actively playing throughout the Capital District. Luckily his family has become self-proclaimed soccer junkies...

Director of Web Services

jonathan vanschaack

Jonathan has been with i.t.s. since January 2005.  He started as an entry level technician and grew into a management role with the company.  Jonathan created a web hosting company while in college and continued to run the company while working at i.t.s.. In March of 2006 Jonathan sold his hosting company (Remly Communications) to i.t.s. and has been working to grow that line of business ever since.  Jonathan’s primary focus while at i.t.s. has been network and security services and internet based products. However, Jonathan continues to be a problem solver for the company and prides himself on being that “utility” employee.  Jonathan spends countless hours of his free time researching and testing new technologies and processes.

Director of Technology Services

chris bourguignon

Chris has known that he wanted to work with computers for most of his life which has highly motivated him to better himself as an IT professional. While pursuing his Associates in Computer Information Systems, Chris began repairing computers for friends and family in his free time. Realizing his passion for the field but not sure of what area to specialize in, Chris began working as a technician at i.t.s. in 2005 to explore his options.

After four years at i.t.s., Chris ventured back to school to earn his Bachelor’s degree. In May of 2011, Chris graduated with Honors receiving his B.S. in Computer Networks and Systems Administration at Sage College of Albany. In addition to earning his bachelors Chris also was recognized for his academic excellence, earning a 3.9 GPA, and welcomed into the Alpha Sigma Lambda Honor Society. This chapter recognizes high scholastic achievement for adult students that face competing interests of home and work. Chris is currently working to finish his certifications in MSCA and MCSE. Though Chris has a strong technological background, he always looks forward to the challenges new clients bring.

While Chris has been busy at i.t.s., he has been even busier outside of work. When not at i.t.s, Chris enjoys working on his house with his wife and spending time with family and friends. He can usually be seen on the weekends with his sons and "two biggest helpers" Christopher Jr. and Cameron playing and working in the yard.

Manager of Client Services/Support

matthew mangroo

Matt has always had an interest in learning and experimenting with computers. This interest led him to attend Hudson Valley Community College. There he pursued a degree in Computer Information Technology and obtained his associates in May of 2009. The next step for Matt was to obtain his B.S. in Computer Information Systems at Sage College of Albany. During his course of study, Matt completed an internship at i.t.s. and shortly after was hired as a technician. Matt is open to all opportunities the future may hold for him at i.t.s.

In his free time Matt enjoys playing his guitar and drums. He also enjoys volunteering his time working with children and teens teaching music along with volunteering at his church. He also enjoys watching sports and spending time with his family and friends.

Technicians

erik culver

Erik has spent many years tinkering with computers on both the hardware and software ends, at least as far back as the days of the Commodore 64. In 2014, after working as a commercial web offset printer, he completed his B.A. in Computer Science from The University at Albany (SUNY). He began working at i.t.s. soon afterwards. 

In his spare time, Erik can be found spending time with his family. Also, a lifelong musician, he has played with several bands as guitarist, bassist and/or vocalist, most recently with "The Knuckleheads."

jared trafton

Jared has always enjoyed using electronics from a very young age, as his grandfather would always have him learning new things on computers he had around his house. As he got older his focus turned more to gaming on computers and on gaming consoles. But after a few years of college at SUNY New Paltz, Jared realized he wanted to pursue a career in the IT field. He decided to switch majors and started fresh at HVCC. He received an Associate’s Degree in Computer Information Systems, achieving multiple Deans list awards along the way. His eagerness to learn more from actual hands on experience led him to accept a position on the i.t.s. team in June 2015. Through this position he looks to continue to grow and build a career in the IT field.

When Jared is not at work, he enjoys spending time with his family and friends. His hobbies mainly revolve around sports and working out. Jared also continues to build his side business as a Realtor.

david abe

Having always been fascinated by technology, the decision to join the IT field became an easy one to make. After building his first computer and years of tinkering around with operating systems, he landed a job with a Network Surveillance Integrator. He spent 2+ years programming and installing IP camera systems in a major city. This offered valuable experience in break/fix, remote troubleshooting computer systems, RF systems, and Cisco switches.

Joining the i.t.s. team has allowed him to relocate from the Newburgh area to Albany which has brought him closer to family. In his free time he enjoys playing sports such as tennis and golf. He also enjoys staying current with the latest technology and spending time with his family in Chatham and Glens Falls.

Web, Media & Graphic Design

jeffrey dockum

Jeff joined the i.t.s. family in 2010, after completing a B.S. in Web Development at Sage College of Albany. Since joining the staff at i.t.s, Jeff has integrated his design style into work with clients old and new. His education added coding and database skills to complement his graphic design background, making him a valuable member of the team. Jeff looks forward to the unique challenges his position continues to bring.

Jeff enjoys spending time with friends and family in Albany and Saratoga Springs. In December 2014 he adopted Rio, a lab-pointer mix who occasionally will visit the office. Jeff loves finding excuses to travel such as live music and sports, and particularly enjoys playing soccer and ice skating.

Office Manager

debbie bourguignon

Debbie has been with i.t.s. since 2006.  Since being employed at i.t.s., Debbie has streamlined the billing process and done her best to ensure accuracy in all client financial matters.  In addition to the customer financials, she handles all accounts payable, payroll, HR, maintenance of office records and also facilitates communication between all employees on a daily basis.

During the period of January through mid-April each year, Debbie also runs her income tax preparation business, Unison Tax Service, out of her office at i.t.s.

In her spare time, Debbie loves spending time with her family, proud beyond words to have; Christopher, Maureen, Anne and Catherine call her "Mom".  In the spring of 2011, "Nana" joyously became her third name and with the addition of Christina to her growing family, she proudly added “mother in law” to the list.  When the kids and grandkids aren’t around you’ll usually find her working around her house, mowing her lawn, planting flowers, hanging out in her pool or proudly bragging to anyone listening about her "absolutely beautiful" grandsons; Braiden, Christopher Jr, Alexander and Cameron.  Most recently, Debbie has welcomed her "gorgeous" first Granddaughter, Leah.  On the days she does venture away from home, she can be spotted driving around in her "awesome, mean yellow toy" with the convertible top down, further enjoying life.

Administrative Assistants

heather wolodkevich

Heather has been at i.t.s since the beginning but formally since 2007. Whether you need help with a simple issue or are trying to track down one of the technicians, Heather is the friendly voice on the other end. In addition to managing phone calls, scheduling technician appointments, and "level 1 technician" problems, Heather also manages shipping and receiving for the office.

When not at work, Heather enjoys spending time with her family and is currently spending most of her time making college visits with her two teenagers. Whether she is on college campuses or on the soccer fields, she is keeping busy outside of the office. 

cheryl elkins

Cheryl started at i.t.s in 2010. As the afternoon voice you will hear when calling i.t.s, she has quickly become a valuable member of the team. Cheryl not only manages the phones, but she also assists in project management for the media/design department.

When not at i.t.s., Cheryl is busy with Starfish Communications and the Hudson Valley Wine Magazine. In her free time, she enjoys gardening, cooking, and Zumba classes. Her true passion is traveling whenever possible, and spending time with her husband.